Central Reservation Office Streamline your hotel's direct distribution
Our CRO is a game changer for hotels to easily manage offline booking requests and drive more revenue.
Increase
your direct bookings
Grow
your guest facing teams' efficiency
Develop
your cross-and upselling
THE BOOKING ENGINE FOR YOUR RESERVATION AGENTS
EASILY HANDLE ALL BOOKING REQUESTS
• Upon guest request, search your inventory in the D-EDGE CRO
• Provide your best offers, with details on rooms, rates & extras
• Await the guest's decision and adjust the offer if needed
• Finalise the booking with the guest or send an option/quote to book later!
INCREASE YOUR CALL CENTRE CONVERSION RATE
Our bulk actions feature allows them to close or delete several proposals simultaneously. Plus, with our modern UX design, your agents will get a preview of the rooms and rate information. All the essential information about your hotel, pictures, sales packages, availability, and even special sales or cancellation conditions are easily accessible with just a swipe! And once your agents are closing a proposal, they can add a comment to provide more details about their interaction with the client and the reasons for the closing.
INCREASE YOUR UPSELL REVENUES
CROSS-SELL YOUR DIFFERENT HOTELS
THE BENEFITS OF ADDING A CRO TO YOUR D-EDGE PLATFORM
FULLY CENTRALISED DISTRIBUTION
Switch from a PMS to a CRS-centric vision! With the CRO integrated into the D-EDGE CRS, centralise the management of rates, availabilities, offers and room details on one single platform, and get a consolidated view of results for all distribution channels.
Our CRS is connected to 130+ PMS. So regardless of the one you have opted for, every action taken on the CRS side is instantly reflected on your PMS and vice-versa!
PAYMENT COLLECTION AT THE TIME OF BOOKING
A great guest experience
• easily find a returning guest's information
• or automatically create a new guest profile with the first booking
With this integration, guests benefit from instant identification and enjoy an overall tailored experience.
Clear and localised documentation
At D-EDGE you are autonomous but never alone. Our user documents are available online at any moment 24/7. They are consulted thousands of times a day and are updated regularly by our experts.
Local Support
Located in 25 countries covering 20 languages, our support teams will help you in every possible way, at your convenience (phone, email, etc.). All our staff are seasoned hospitality professionals.
FAQ
The D-EDGE CRO is part of our SaaS solutions ecosystem and 100% cloud-based, as are all our solutions.
At D-EDGE we strive to create easy-to-use solutions and provide you with dedicated support to make the most of them. With the D-EDGE CRO, you can be operational in 2 weeks, just the time required to onboard & train your team. In addition to that, you get access to our online help, with articles and tutorials that answer any question you may have and encounter when using our tools.
Compared to a PMS, the D-EDGE CRO elevates the user experience with room descriptions, pictures, and sales conditions, at a glance. With the D-EDGE CRO, call centre agents can create drafts, confirm reservations in real time with the customer or create quotations and booking options. The D-EDGE CRO also provides a multi-hotel vision, allowing the cross-sell of different hotels within a group. Last but not least: compared to a PMS, the D-EDGE CRO enables a consolidated and centralised view of all online and offline bookings from all your channels in the D-EDGE CRS. And like all of our products, the D-EDGE CRO is part of an open system, connected with your PMS, ensuring that your inventory is always up-to-date.